Frequently Asked Questions
Answers to FAQ's
Question? What exactly is MoveAmerica delivering for me to load my household goods shipment?
Answer: Moveamerica delivers a clean, waterproof, 28 foot long sealed shipping trailer on wheels right to your door for you to load. These trailers are 8 1/2 feet wide and 9 feet high, and come fully equipped with logistic track, security divider bulkhead, and ramp. You pay only by the foot of trailer length you use, rather than the weight of your shipment. This makes it very easy for you to determine your actual cost.
Question? Does MoveAmerica deliver directly to my door?
Answer: Yes, MoveAmerica delivers to your door on both ends of your move at no extra cost.
Question? What are my loading options? Moveamerica leaves the sealed shipping trailer at your home or apartment for 3 business days plus any included weekends FREE OF CHARGE for you to load. And, we give you the same time free of charge at destination to unload. If you have selected our optional moving vault option, you get 28 days to load and 28 days to unload, or we will store your Moving Vaults at our facility for up to 28 days, again, FREE OF CHARGE.
Question? What days of the week will MoveAmerica pickup and deliver? Answer: MoveAmerica will pickup and deliver on business days, i.e., during the week. Please ask your MoveAmerica representative for details.
Question: Can I request an AM or PM dropoff?. Answer: Yes
Question: Can I request a same day drop and pickup? Answer: Yes
Question? Who do I call after my trailer or Moving Vaults are loaded? Answer: Call MoveAmerica's office at 1-703-356-1088 and we will have the trailer or Moving Vaults picked up and started on their way to your new home.
Question? What equipment comes with the shipping trailer? Each trailer is equipped with logistic track, security divider bulkhead, and foldable ramp.
Question? What equipment comes with the optional Moving Vault service? Answer: 10 quilted moving pads are in each Moving Vault for your use.
Question? How long does it take for me to get my shipment? Answer: On an average, your shipment will move about 500 miles per business day after pickup from your residence, and will be available for delivery by appointment with you after arrival at the destination terminal. Typically Moving Vault service takes about twice as long to arrive as our normal sealed trailer service.
Question? What about insurance coverage? Answer: You may obtain a named peril insurance policy through Moveamerica to protect against loss caused by collision, overturn, or upset of the transporting vehicle. If professionals load your trailer or Moving Vault you may obtain all risk insurance through Moveamerica.
Question? Who will be driving the truck moving my shipment? Answer: MoveAmerica partners with very large commercial trucking companies, such as UPS Freight, who employ professional drivers and operate professionally maintained equipment to move your shipment.
Question? What are my storage options? Answer: For our optional Moving Vault Service Moveamerica will arrange storage for your moving vaults on either end of your move for up to 28 days ABSOLUTELY FREE OF CHARGE. The daily charge after the initial free 28 day period is $3.00 per vault per day.
Question? If I am in the military using MoveAmerica for my PPM, will MoveAmerica provide me with certified weight tickets? Answer: Yes, MoveAmerica will provide both light and heavy weight tickets that the T.O. needs to reimburse you for your personally procured or DITY move.
Question? Where does MoveAmerica provide service? Answer: As long as you are moving over 50 miles MoveAmerica can provide services nationwide to major metropolitan areas. If we cannot service a particular origin or destination, we will advise you appropriately. Please ask your MoveAmerica representative for service availability if you are off the beaten path.
Question? Is it possible for me to track my shipment throughout my move? Answer: Yes, you can track its progress on the web or call a MoveAmerica customer service representative who will track it for you.
Question? Do I have to wrap, blanket, box, and protect my shipment. Answer: Absolutely, protection of your goods is your responsibility unless you have requested our professional loaders to load your shipment.
Question? Where can I obtain packing materials, cartons, and tape. Answer: Materials can be ordered directly from Moveamerica's web site, obtained from our local agent, or any packing material supplier.
Question? Are there any hidden charges in my quote? Answer: No. Your quote is all inclusive and there are no hidden charges.
What happens when I arrive in my destination city? Answer: Call MoveAmerica and let us know you have arrived. If your shipment is there, we will coordinate your delivery with the destination folks.
