MoveAmerica Frequently Asked Questions

MoveAmerica arranges an enclosed commercial freight trailer for your move. Your household goods are loaded into the front portion of the trailer and separated from freight behind them by a security divider bulkhead.

Trailer dimensions, equipment, ramp configuration, and exact service setup can vary by carrier and route. Your reservation information should confirm the equipment applicable to your move.

MoveAmerica transportation pricing is based on the number of linear feet of trailer space used for your shipment rather than shipment weight.

Your quote identifies the transportation price for the estimated trailer space selected. If your shipment uses additional space, the final transportation charge may increase according to the applicable extra-foot rate.

Loading and unloading time depends on the carrier, route, terminal, delivery arrangement, and service selected. Some moves allow multiple days; other moves may require a shorter loading or unloading window.

Your quote or reservation should identify the timing applicable to your move. If you need extra time, ask MoveAmerica before scheduling so availability and any additional charges can be confirmed.

Door delivery is available on serviceable routes when the location can safely accommodate the trailer and carrier equipment. Access restrictions can apply at apartments, narrow streets, gated communities, steep driveways, storage facilities, or other difficult locations.

Tell MoveAmerica about unusual access conditions before scheduling so the appropriate delivery arrangement can be confirmed.

You may load and unload yourself, use family or friends, or request professional loading and unloading assistance at origin, destination, or both.

Professional labor is subject to location, move date, work required, and provider availability.

Learn more about loading and unloading help.

Pickup and delivery schedules depend on the carrier, terminal, route, holidays, local operating hours, and shipment timing. Business-day service is common, but the dates available for your move should be confirmed when scheduling.

You may request a preferred delivery window, but availability depends on the carrier, local terminal, route, and delivery schedule. A requested window is not guaranteed unless your reservation specifically confirms a guaranteed service.

Same-day handling may be available for locations where loading can be completed quickly, including some apartments or storage facilities. Availability depends on the route, carrier schedule, local terminal, loading time, and access conditions.

Request same-day service before scheduling so MoveAmerica can confirm whether it is available and whether an additional charge applies.

A live-load or driver-wait arrangement may be available on some moves. The allowable time and any waiting charge depend on carrier rules, route, terminal scheduling, and local availability.

Confirm this arrangement before the trailer is dispatched.

Call MoveAmerica at 1-210-858-6816 when loading is complete. MoveAmerica will coordinate the next transportation step based on the carrier and route assigned to your shipment.

Equipment varies by carrier and trailer. Depending on the move, equipment may include a loading ramp, logistic track, security divider bulkhead, decking bars, or other freight-handling equipment.

Do not assume that a specific ramp, dolly, blanket, strap, or other item is included unless it is confirmed for your shipment. Ask MoveAmerica what will be supplied and what you should obtain separately before loading day.

Transit time depends on mileage, route, carrier schedule, terminal operations, weather, and other transportation conditions. Your quote or reservation provides the estimated transit range for your move.

Estimated transit time is different from an exact destination delivery appointment. Delivery is coordinated after the shipment reaches the destination area or terminal.

Your shipment is subject to the carrier liability terms stated in the applicable quote, contract, bill of lading, or shipping documents. Optional protection may also be available depending on the shipment and service selected.

Review valuation, limits, exclusions, deductibles, and optional coverage before the move is reserved. Do not assume a particular level of protection unless it appears in your shipping documents.

MoveAmerica arranges long-distance transportation through commercial freight carriers using professional commercial drivers and carrier equipment.

The specific carrier assigned can depend on route, availability, service requirements, and other operational considerations.

The MoveAmerica divider-trailer model is designed to keep household goods together in their assigned trailer space and reduce unnecessary handling during transit.

Operational exceptions can occur if required by safety, equipment failure, carrier operations, storage arrangements, or other unusual circumstances. MoveAmerica should be contacted if you have questions about the handling plan for a particular shipment.

Storage may be available when your destination is not ready for immediate delivery. The storage method, location, free time if any, daily or monthly charges, access limitations, and delivery procedure depend on the carrier, route, terminal, and length of storage.

Tell MoveAmerica before scheduling if you expect to need storage so the correct arrangement and charges can be confirmed.

MoveAmerica provides long-distance moving service across a broad portion of the United States, subject to carrier service areas and route availability.

Some ZIP codes, remote areas, difficult-access locations, or particular routes may not be serviceable by the available carrier. The quote process checks route availability for the origin and destination you enter.

MoveAmerica can provide shipment-status information using the tracking and communication methods available for the carrier assigned to your move. Contact MoveAmerica if you need a current shipment update.

Unless professional packing has been separately arranged, you are responsible for properly packing, padding, wrapping, protecting, and securing your household goods for transportation.

Furniture, fragile items, cartons, electronics, mirrors, pictures, and other personal property should be prepared appropriately for a long-distance move.

Packing materials can be purchased from moving-supply retailers and other local or online sources. If MoveAmerica is currently offering particular packing materials or supplies, ask a representative what is available for your move.

Your quote is intended to show the services and charges included based on the information entered. Additional charges can arise if the shipment uses more space than estimated or if you request or require services that were not included in the original quote.

Examples can include additional trailer space, special access, waiting time, storage, loading labor, or other optional/accessorial services. Review the quote details before scheduling and ask about anything that is unclear.

Contact MoveAmerica when you are ready for delivery. Delivery timing depends on shipment arrival, carrier and terminal operations, destination access, and the appointment arrangements for your move.

MoveAmerica may be used for a member-elected Personally Procured Move when the service fits the shipment and military requirements.

Obtain PPM authorization before booking and confirm weight-ticket, documentation, and reimbursement requirements with your Transportation Office. MoveAmerica does not determine your military reimbursement and does not represent itself as a government-assigned carrier.

Review MoveAmerica Military PPM information.